Patient Dashboard Redesign
Reimagined the patient-facing dashboard to reduce cognitive load and improve task completion rates by 40%.
Overview
The existing patient dashboard was dense with clinical data but lacked clear hierarchy. Patients struggled to find what mattered — upcoming appointments, medication reminders, and test results were buried under layers of navigation.
The Challenge
User research revealed that patients visited the dashboard for 3 primary tasks: checking appointments, viewing test results, and managing prescriptions. Yet these tasks required an average of 4.2 clicks to complete. The bounce rate was 45%.
Research & Discovery
Conducted 15 user interviews with patients aged 25–65. Key findings:
- Patients felt overwhelmed by the amount of clinical data
- Most wanted a “quick glance” view — not deep dives
- Mobile usage was 70% of all dashboard visits
- Accessibility was a major concern for older patients
Design Decisions
Information Architecture
Restructured the dashboard around the 3 primary tasks. Everything above the fold answers: “What do I need to do today?”
Progressive Disclosure
Clinical details are available but tucked behind expandable sections. The default view is clean and action-oriented.
Data Visualization
Replaced dense tables with contextual cards showing trends (e.g., blood pressure over time) with clear normal/abnormal indicators.
Results
- Task completion improved by 40%
- Average clicks to primary tasks reduced from 4.2 to 1.8
- Patient satisfaction score increased from 3.2 to 4.5 (out of 5)
- Mobile engagement up 35%